Holdings Transfer Automation and Orchestration

An agent runs each transfer end to end, deciding and carrying out every step in turn and carrying the details forward from one stage to the next. A case can stay live for weeks, picking up exactly where it left off whenever a document or reply arrives, so your team supervises the work instead of doing it by hand.

Incoming emails are read and assigned to the right case on their own, opening a new transfer or attaching to an existing one. The agent drafts the matching reply and can send it automatically, or hold it for approval wherever you want a checkpoint.

At the moments that matter, the process pauses for a person to approve. Every outbound email is prepared and previewed, and only sent once you sign off, so judgement stays with your team.

Every form, statement, and ID is read automatically as it arrives, including scanned and signed pages. The details are pulled into structured fields, so nothing is re-keyed by hand.

Details are checked on the spot, confirming names match across forms and the figures add up before a transfer moves on. Emails and the audit pack come from fixed templates, so the wording stays correct and consistent. A full record of documents, checks, and messages is kept automatically for compliance.

Each transfer runs on its own, so thousands progress in parallel with no inbox to sort and no spreadsheet to track. Growing the book no longer means growing the admin team to match.