Solutions
Private previewOngoing Suitability Review
The annual review the FCA expects, evidenced as a process — not reconstructed at year end.
The problem
The cost of running this workflow by hand
What the manual workflow costs in time and risk, and why adding people doesn't solve it.
Every advised client is entitled to an annual review confirming that the advice still suits their circumstances. In practice, reviews bunch around anniversaries, advisers run them inconsistently, and compliance can rarely prove that every client received one.
When the review does happen, it's often a check-in conversation that produces a few notes — not a structured comparison of the original recommendation against today's holdings, costs, risk, and life situation.
The FCA's Consumer Duty has made this harder to ignore. Firms need defensible evidence that the recommendation is still suitable, for every client, every year.
How it works
Synthex runs every stage, from intake to approval
Each stage handed off automatically. Approval gates only where human judgement matters.
- 01
Schedule from the anniversary
Each client's review window opens against their anniversary. Advisers see who is due, who is in progress, and who is at risk of slipping.
- 02
Pull the current state
Holdings, fees, allocation drift, contribution patterns, and protection cover pulled from the platform and reconciled against the recommendation.
- 03
Detect life changes
Inbound emails, captured meetings, and CRM updates surfaced as life-event signals: address change, marriage, divorce, new dependant, retirement intent, inheritance.
- 04
Draft the review document
A structured confirmation comparing original advice to current reality. Recommendations to act or hold are flagged with rationale. The adviser reviews; the client confirms.
- 05
Evidence the cycle
Every review, every signal, every confirmation retained as the firm's evidence that the advice remained suitable across the year.
Results
Measurable business outcomes
The process before and after Synthex, side by side.
Annual review coverage
With Synthex
Before
60–80% of advised clients
Drag to compare
Adviser time per review
With Synthex
Before
2–3 hours
Drag to compare
Life-event detection
With Synthex
Before
Disclosed in conversation, often missed
Drag to compare
Consumer Duty evidence
With Synthex
Before
Reconstructed at year end
Drag to compare
Annual review coverage
60–80% of advised clients
100% scheduled and tracked
Adviser time per review
2–3 hours
20–30 minutes
Life-event detection
Disclosed in conversation, often missed
Surfaced before the review meeting
Consumer Duty evidence
Reconstructed at year end
Built across the year
Related solutions
Explore more of the platform
More governed execution for the same teams and regulatory surface.
Suitability Report Automation
Suitability reports drafted in minutes, evidenced and audit-ready.
Learn moreDiscovery & Fact Find Capture
Synthex listens, structures the fact find, and syncs it to your CRM.
Learn moreClient Portal & Confirmation
Same-day client confirmation on fact finds, advice notices, and reports. No portal account, no signed PDFs.
Learn moreSee Ongoing Suitability Review in your firm
We'll tailor the walkthrough to how your firm actually runs.